SHIPPING POLICY

Shipping Policy

Processing Time
We endeavour to process your order as soon as it's received. Typical dispatch time is within 1-3 business days of order confirmation.

Please note that no shipping occurs on public holidays, and dispatch times may be adjusted during peak holiday periods. We'll do our best to keep delays to a minimum during these times.

Shipping Locations
We currently ship to addresses within the United States. Orders are dispatched from our 3PL partner located at 

9263 Bonner Mill Rd, Bonner, MT 59823, United States

Delivery Times
Once dispatched, delivery times will vary depending on your location and the shipping method selected at checkout. Estimated delivery windows will be provided at checkout.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your order's progress.

Delays
While we make every effort to get your order to you as quickly as possible, delivery times may occasionally be affected by factors outside our control, including courier delays, weather, or high-volume periods (such as sales events or the holiday season).

Incorrect Address Details
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Questions
If you have any questions about your order or shipping, please contact us at customerservice@rojo.com.au