HOW TO RETURN:

ROJO US Website

Returns & Repairs

HOW TO RETURN:

If you are a resident of the United States or Canada and have bought any Rojo Outerwear product via our online store and want to exchange or send it back for a refund, then please follow the instructions below.  

Rojo Outerwear is happy to help you return or exchange your items purchased on this website that meet our returns and exchanges policy. Items must be in new condition, unused, unworn and in original packaging – no exceptions. 

Returns

Within 30 days of purchase, we will replace your unused item(s) or refund the product price, whichever you prefer. After 30 days, we may offer to replace or offer a store credit at our discretion.

Refunds are subject to a return shipping fee.

Refunds issued may take up 5 business days to process.

A restocking fee will be applied if the item(s) are not returned in original condition as outlined above.

You can choose to receive a refund or exchange, which is valid for 30 days.

The item must be returned VIA USPS to our customer service team at

POW Gloves/ROJO Outerwear

9263 Bonner Mill Rd, Bonner, MT 59823, United States

Please email customerservice@powgloves.com for shipping labels and routing prior to dispatching your return back to us.

Exchanges

To start an exchange, please complete a return for the unwanted item with the Returns Instructions above. (Email customerservice@powgloves.com with your order number. Item must be returned in an unworn and original condition for an exchange within 30 days). Then, purchase your replacement item as a separate order. Once your "exchanged" item has been returned and inspected to ensure it is in an unworn, new condition with all swingtags and packaging attached and in original condition, we will then process your refund for the original order. 

Alternatively, you can email customerservice@powgloves.com with your order number; you can then return your item to the address below within 30 days. 

POW Gloves/ROJO Outerwear

9263 Bonner Mill Rd, Bonner, MT 59823, United States

Once the item has been recieved, inspected to ensure it is in an unworn, new condition with all swingtags and packaging, we will then process and dispatch your exchanged item.

However, due to low stock availability, we recommend placing your replacement order as a separate order as soon as possible.

WARRANTY

WE STAND BEHIND OUR PRODUCTS

At ROJO Outerwear, we take pride that our product will be delivered to you free of defects in both the fabric itself and also with the workmanship fair wear and tear excepted.  Every garment has been Made with Love, but in the unlikely event that at any time during the first twelve months of use you experience problems with the item bought, we will of course either replace or repair such items to ensure your complete satisfaction with the item supplied.

Remember we do not guarantee our product from fair wear tear and use.

If you are a resident of the United States or Canada and you feel your product is defective, here is what to do:

• Email customerservice@powgloves.com with proof of purchase and a photo of the defective piece and area.
• After you submit your information, our customer service team will get back to you ASAP with the best possible solution to get you back enjoying Rojo product.

International Customers

Warranties or returns outside of the US should be directed to the retailer in which the purchase was made.  If you are unable to resolve the situation, please contact our customer service team at HQ here.

Processing Time

We aim to process all returns within 7-14 days of receiving your items.

You will be notified by email once all items are processed.